Stay safe with by Pillow

Protocols by Pillow

1. Our Objectives:

• Digitization and process optimization

• Compliance with safety standards, cleanliness and distance regulations

• Continue offering excellent, unique and safe stays

2. Pre-Arrival:

• Sending all the necessary information to the client: protection and cleaning measures in place at the hotel, check-in procedure, information about the new signage and the services provided during their stay.

3. Upon arrival – Check-in process

• Signaling the different points of the establishment with hydroalcoholic gel dispensers

• Signage of the necessary brands to maintain the new personal space between clients

4. During the stay

• Cleaning upon departure of the client or on request

• Constant disinfection of elements in common areas, accesses, elevators, doors and tactile reception supports

5. Post-stay:

• Assessment through surveys of our new procedures to adapt measures according to needs

6. New Hygiene and disinfection measures

• Hygiene standards training courses for all employees

• New disinfection and cleaning protocols from the client’s arrival until his departure

• New protective equipment and cleaning products

• Special plan for disinfection and maintenance of equipment, air conditioning systems and water circuits

• New protocols for the collection, washing and delivery of laundry clothes

• Installation of hydroalcoholic gel dispensers in all accesses and common areas

7. In the Room:

• Replacement of signage in the room with information via email and QR codes

• Elimination of any decorative dry cleaning element (cushions and plaids)

• Cleaning upon departure of the client or on request

# Covid_19

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