Crosstown by Pillow

Family hotel in Madrid - Crosstown by Pillow

They say that Madrid is a city a little bit of everyone and a little bit of no one at the same time. That’s why, every time you visit Spain’s largest city, you feel comfortable, but at the same time you feel like you’re just one more in the middle of the stress and bustle of the city. The country’s capital welcomes with open arms everyone who visits, whether for business or pleasure.

This is a city that will welcome you with its gastronomy, its culture, its traditions, etc. However; it is important that you choose your accommodation in Madrid well, because if you end up sleeping in a hotel of poor quality (a “hotelucho”, as the Spanish would call it), it is possible that your experience will be completely blurred and you will end up hating the city.



General services

  • Free Wi-Fi connection throughout the hotel
  • Multilingual reception staff
  • Airport transfer service on request (for a fee)
  • Tourist services (ticket information, excursions…)
  • Air conditioning in common areas
  • Free luggage storage (at customer check-out)
  • Entrada 14:00/ Salida: 12:00
  • Late check out option (on request/availability): €10 per room
  • Lift



Crosstown by pillow | Calle Jesús y María 12, Bajo | 28012 Madrid – Spain | T. +34 91 756 82 57 | E.

Discover the heart of Madrid at the best price


One of the most recurrent family trips is to the city of Madrid. There are many families that choose a weekend, a long weekend or even a vacation to go to see the best of the country’s capital. But, as you may already know, if you are a mom or dad, traveling with small children has nothing to do with going on your own.

When you travel as a family, the pace slows down and every action you take requires more effort on your part. For example, when you traveled alone to Madrid, getting on and off the subway didn’t cost you anything; however, now with the stroller, backpacks, coats and so on, it can become quite an odyssey.

At ByPillow we have detected this need in our guests and, therefore, we offer hotels in Madrid that are in the very center of the city, so you can go to any emblematic place in a quiet walk. Forget about the subway, the bus, running back and forth and enjoy the city at your own pace.

In addition, our family hotels in Madrid have everything you need for the little ones to be comfortable and have fun during their days off.


Crosstown by Pillow Rooms

Discover Madrid and its secrets by staying in one of the Crosstown Madrid rooms. Which one do you like the most?

Double Superior




Refurbished hotel in the center of Madrid

At ByPillow we strive every day to make you feel as comfortable as possible on your family vacation and that you only must worry about enjoying the city. That’s why we have decided to work only with boutique hotels in Madrid that offer their guests the maximum comfort and all the luxury they deserve.

Boutique hotels are accommodations that will make you feel at home and that have been completely refurbished to offer a very modern and comfortable face to all visitors. Currently, in the city of Madrid we have 3 boutique hotels that have been highly acclaimed by the opinions of our customers:

All our boutique hotels in the center of Madrid have been refurbished and offer very complete suites where you will lack nothing. The bedrooms are very spacious, the kitchens of the apartments are fully equipped, and the air conditioning will allow you to be comfortable at any time of the year.

The customer service will also help you at any time, either before your stay, while you are at the hotel in Madrid center and after, when you have already returned home. Our team of professionals at the front desk will assist you in the language you are most comfortable with and will inform you about all the leisure and entertainment activities around you.

Another of the main characteristics of our family hotels in Madrid is the size they offer. Unlike chain hotels, our accommodations are much smaller, so we can offer personalized attention to each guest that enters our doors.

If you choose a good hotel in Madrid with ByPillow, you will find that it has a lot of personality and is completely unique. That will make you feel special and enjoy your vacation like never before.

Crosstown byPillow and the surrounding area

The boutique hotel in Madrid Crosstown is in the heart of the city, allowing you to reach any emblematic point in a matter of minutes. You will be able to save a lot of time in traveling and invest it completely in your visits to the main places of the city.

These are the main places to see in Madrid that are close to Crosstown:

  • Retiro Park
  • Puerta de Alcalá
  • Cibeles Fountain
  • Puerta del Sol
  • Plaza Mayor
  • Almudena Cathedral
  • San Miguel Market
  • Royal Palace
  • Temple of Debod

Now that you know Crosstown ByPillow, your family hotel in Madrid, what are you waiting for to organize your vacation of disconnection and culture? Spend an excellent time with the ones you love the most in our boutique hotel in Madrid center.

Frequently Asked Questions about Crosstown by Pillow

What room types are available at Crosstown by Pillow?

We have double rooms (1 double bed or two singles), triple and family rooms.

How can I get to the hotel from the airport?

From the airport you can reach the Citadel by Pillow by taxi or car (25 minutes), train and metro (40 minutes).

Is the Crosstown by Pillow hotel close to the centre of Madrid?

Crosstown by Pillow is 700 metres from the centre of Madrid.

What activities are there around the hotel?

Crosstown by Pillow Madrid has the best location, on Calle Jesús y María, 800 metres from Calle Mayor and only 700 metres from the famous San Miguel Market. The Royal Palace, Almudena Cathedral, Plaza Mayor... all less than 1 km away.

What are the arrival and departure times at Crosstown by Pillow?

You can check-in at The Citadel by Pillow from 14:00 and check-out until 11:00.

Is it possible to check in at any time?

You can check in during our reception opening hours from 14.00 until 22.00.

Does Crosstown by Pillow have a car park?

We do not have our own car park but there is plenty in the surrounding area.

Is it possible to request a late check-out?

Late check out can be requested with a minimum of 1 day's notice, so that our cleaning staff can be notified. The maximum check-out time is 13h, as check-in is at 14h, with a supplement of 10€.

Does Crosstown by Pillow offer an airport transfer service?

We work with Welcome Pick Ups, a company that offers this service and its cost is not included in the price of the room but would have to be booked separately through their website.

Do the rooms at the Crosstown by Pillow hotel have a fridge?

All rooms have a small fridge.

Does Crosstown by Pillow offer breakfast?

We do not have breakfast, but as a courtesy we leave a tray with biscuits, tea and coffee in all our rooms.