Frequently Asked Questions about The Citadel byPillow
What room types are available at The Citadel by Pillow?
We have double rooms (1 double bed or two singles) and triple rooms.
How can I get to the hotel from the airport?
From the airport you can reach the Citadel by Pillow by taxi or car (25 minutes), train and metro (40 minutes).
Is The Citadel by Pillow Hotel near the centre of Madrid?
The Citadel by Pillow is 550 metres from the centre of Madrid.
What activities are there around the hotel?
Citadel by Pillow Madrid has the best location, on Calle Espejo, 50 metres from Calle Mayor and only 140 metres from the famous San Miguel Market. The Royal Palace, Almudena Cathedral, Plaza Mayor... all less than 500 metres away.
What are the check-in and check-out times at The Citadel by Pillow?
You can check-in at The Citadel by Pillow from 14:00 and check-out until 11:00.
Is it possible to check in at any time?
We have staff on duty at night so that entries are possible at all hours.
Are there any available parking?
We do not have our own car park but there is plenty in the surrounding area.
Is it possible to request a late check-out?
Late check out can be requested with a minimum of 1 day's notice, so that our cleaning staff can be notified. The maximum check-out time is 13h, as check-in is at 14h, with a supplement of 10€.
Does The Citadel by Pillow offer an airport transfer service?
We work with Welcome Pick Ups, a company that offers this service and its cost is not included in the price of the room but would have to be booked separately through their website.
Do the rooms at The Citadel by Pillow have a fridge?
We do not have refrigerators in the rooms.
Does The Citadel by Pillow offer breakfast?
We do not have breakfast or a fridge, but as a courtesy we leave a tray with biscuits, tea and coffee in all our rooms.